Elisa seems really busy with the sale, but you can trust Deux. They had misplaced one of my books in an order (I was missing one and was accidentally given another). I emailed her about it, and she got back to me. I sent her the book back and got my original book, as well as a refund for the shipping. I also kept changing my order around too. ^^; But they were really nice about it.
What is this "financial funk" that you guys are talking about? It seems like there's a lot of BL manga companies that are going bankrupt lately. That's only my opinion though - I've never really payed attention before.
As for my post before, saying the Deux would probably get more money if they sold their manga at Borders - I actually saw a couple of their titles there the other day. I laughed, because it was the books I had ordered from the website!
(And yes! People should support the mangaka and anime directors, etc! I scold my friends all the time and encourage as much people as I can to buy instead of download.)
*is still pondering whether or not to buy second volumes from Deux* ^^;