[SOLVED] Problems with Canon printer

Hello, I'm wondering if anyone here had issues with Canon's PIXMA MP276's driver?
I'm on Windows 7 (64 bits), the printer doesn't work. Scanner is working well though.

I suspect the driver went crazy, but when I attempt to do an uninstall/reinstall of the mp driver (with disk), it says that printer driver is currently in use and the installation terminates. But I've quit all applications and made sure that no documents are queued for printing. I noticed that I cannot access printing properties/preference on some applications (like MS Word) and from Devices and Printers (it gives an "Operation could not be completed" error).

Any help is appreciated. I still have lecture notes to print :aty:
I googled and tried stuff like restarting print spooler but no luck so far.

Try to uninstall at safe mode, keep pressing F8 when you start your computer, pick safe mode and wait your Windows to start. Uninstall it, restart as prompted (can be normal mode now), and clean your register with a cleaner like Ccleaner CCleaner - Optimization and Cleaning - Free Download Download the latest drivers from Canom website and install it. Don't forget to keep your printer turned off, turn it on only when the driver installation prompts you.
I hope that helps.

@Munemasa Katagiri; Thank you for your suggestion. Unfortunately, uninstalling it in safe mode is not possible because it said that the print spooler is stopped. When I tried starting it through services (still in safe mode here), it gives me an error 1068.

You can try removing it entirely in device manager, you also have a Print Management menu that should be of some help.
If you still don't get it to work try something like Driver Genius that will allow you to remove the drivers of the device entirely.

@KarumA; Thanks for the tips, I'm trying it with this guide here faithfully.
However, under:

Quote:

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Removing the registry entry for printer drivers

4. Expand the Version-x subkey or subkeys, and then delete the printer driver entries. To do this, right-click each printer driver subkey, and then click Delete. Click Yes when you are prompted to confirm the deletion.

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I'm not really sure which ones I should delete. Can you advise? Here's a screenshot of my system.

http://i115.photobucket.com/albums/n..._v3nus/reg.png


I would give Driver Genius a try, unfortunately my dorm's connection is being mean (3.5 kb/s) and it's taking forever to download.

oh-dear ..you are in a state here ....
okay ....lets see
1- remove your printer completely( un-plug it from your comp)
2- then go to device manager..... find your printer ...remove the driver
3- get yourself a good regiestery cleaner ...run it
4- re-start your comp
5- use your disc to install your printer
6- make sure it installs the correct version of the drivers(it usually does or puts both 32 bit and 64 bit versions)
7-when prompted restart your comp
8- by now you either are crying your brains out ...or are as happy as a kid in a candy shop!

9- if none of this helps you'll need to phone the company that made your printer

Quote:

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Originally Posted by lemur7

oh-dear ..you are in a state here ....
okay ....lets see
1- remove your printer completely( un-plug it from your comp)
2- then go to device manager..... find your printer ...remove the driver
3- get yourself a good regiestery cleaner ...run it
4- re-start your comp
5- use your disc to install your printer
6- make sure it installs the correct version of the drivers(it usually does or puts both 32 bit and 64 bit versions)
7-when prompted restart your comp
8- by now you either are crying your brains out ...or are as happy as a kid in a candy shop!

9- if none of this helps you'll need to phone the company that made your printer

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Would be better to do these steps that mess around int he registry before you remove something unfixable.
If you still want to do it, back that registry up before making adjustments this can be done in the reg edit window as well.

I might suggest looking for the drivers on the website, sometimes on CD drivers are outdated and now that I think of it it might be because of this; sometimes drivers don't work properly on Win7.

@lemur7; I ran CCleaner's registry cleaner, restarted and the damned driver is still there. LOL, so stubborn. Still can't uninstall/reinstall.

@KarumA; I tried looking for drivers on Canon's official site. To my surprise, I can't even find my model there. Maybe I overlook. Your suggestion about the probability of it being incompatible with Windows 7 got me searching on the Internet about it. Saw this thread here and I'm starting to wonder. I think I'll try emailing the company and see what they say.

I think I have just confirmed that Windows 7 works with my printer. Just as you suspected, the driver wasn't compatible. Now I'm gonna see if I can get the right one.

Thank you both, I'll continue looking for solution.

Quote:

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Originally Posted by xMyuuchanx

@lemur7; I ran CCleaner's registry cleaner, restarted and the damned driver is still there. LOL, so stubborn. Still can't uninstall/reinstall.

@KarumA; I tried looking for drivers on Canon's official site. To my surprise, I can't even find my model there. Maybe I overlook. Your suggestion about the probability of it being incompatible with Windows 7 got me searching on the Internet about it. Saw this thread here and I'm starting to wonder. I think I'll try emailing the company and see what they say.

I think I have just confirmed that Windows 7 works with my printer. Just as you suspected, the driver wasn't compatible. Now I'm gonna see if I can get the right one.

Thank you both, I'll continue looking for solution.

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your very welcome....
okay ... ummm ...in the mean time you can try this it may or may not help ....
go into your "my programs" folder .....go to your printer's folder .....find the exe(its usually the same pic as the desktop icon) right click on it ..click on its "properties" on that there should by "run this program in compatibility mode" choose windows XP ....

but ....yes you are best to search out the correct drivers.....and also email the company they may already have a driver package ready for down load for people who ask about it...

@lemur7; Thank you for your help again! But I ended up doing a system restore just minutes before you posted. It got rid of the driver in the process. I'm still hunting for the drivers now :lol:

canon goes crazy with 64bit, I've a laserjet installed and I frantically added/removed the printer trying the driver again and again for days until I finally got it to work :lol: What I did is go to drivers and printers, remove the printer from there then go to add printer, and use the driver from pre installed list because external drivers don't work for me. Eg. I've 3015, but when I got the 3015 win7 64bit driver from canon site it didn't work. So I installed the 3050x driver from windows library and that made all functions of my printer - print/scan/copy run just fine.

Goto add a printer > add local printer > use existing port > then search through the list to find driver closest to your series.

@Schneider; Good to see that you're able to make your printer work (must be a hellish process) :lol:
I tried to remove and add the printer again like you suggested, but it gives me error 0x000003eb.
Not sure if this is relevant, but it's a USB printer. I tried picking different ports from the existing port drop down list but all gave me the same error. Grrr. Thanks for the suggestion though!

Quote:

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Originally Posted by xMyuuchanx

@Schneider; Good to see that you're able to make your printer work (must be a hellish process) :lol:
I tried to remove and add the printer again like you suggested, but it gives me error 0x000003eb.
Not sure if this is relevant, but it's a USB printer. I tried picking different ports from the existing port drop down list but all gave me the same error. Grrr. Thanks for the suggestion though!

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Hi...back again?....poor you did you run the installation as "admin" ?
that error number is saying that the printer installation has not been or can not be completed
did you have the printer connected to your comp to use your install disc ..if not ..it does need to be...then reboot your comp and turn on the printer...the try again with your disc ....you can see if that will help....

saddly if this doesn't do the job it means you will need to uninstall it again.... then contact canon to get a work around....

@lemur7; Hey again! Sorry for the late reply. I'm away from my hostel (and printer) at the moment. I'll try installing again when I get back later :lol: I've contacted Canon through email. Just waiting for them to get back to me. I even approached the technician working around Canon's section at Malaysia, he wasn't too sure himself too. He just told me he thinks that it should be compatible with Windows7 64 bits and asked me to check out the official site for latest driver and do clean install again. ( = _ = )

Ok I gave up and sent my laptop to an acquaintance of mine.

I was told that Windows removed all the ownership to the driver file and that's why the driver was inaccessible. He replaced the ownership to my account and the windows admin account and it works fine now.

Problem solved. Thanks to the people here who have tried to help! I really appreciate it!