I was playing the digital JAST release version of the game and I had some similar issues with the game crashing when I got to choices or when I tried to save at those screens (and specifically when I hovered over Instinct, it seemed). I tried some of the above suggestions, others I found elsewhere, and the suggestions on JAST’s own support site (
https://jast.freshdesk.com/support/s...ng-or-crashing subway surfers). Eventually I just had to contact support, because none of those things seemed to work long-term, and they ended up sending me a patch. I was able to complete the game with it, and only had minor issues since then that didn’t affect gameplay too much.